VetMatrix is proud to present the continuation of our 6-part Webinar series titled "Taking Charge of Your Client Experience," hosted by author and doctor Steve Kornfeld, DVM and Dr. Jas Mattu, both of New Dimension Veterinary Practice. We anticipate each webinar to last about 1 hour with plenty of time for questions after the presentation. Parts 2 through 6 will be held on the below dates. (Click the session names to sign up)

1. Taking Charge of Your Client Experience - August 10, 2011
2. Improving Client Experience on the Phone - September 7, 2011
3. Elevating Client Experience when in the Lobby - September 21, 2011
4. Leveraging the Doctor in the Exam Room - October 12, 2011
5. Providing Excellent Experience Between Visits - October 26, 2011
6. Building a Strong Team - November 9, 2011

All Webinars will be held at 11 AM Pacific Time (2 PM EST).

Each webinar will include a recap of previsous sessions, so please do not hesitate to sign up for future meetings even if you have missed prevous sessions. A recorded version of each session will be available by call 800-IMATRIX and asking for Ryan Peterson.

We are very excited for this opportunity to bring our clients together to discuss advancing your practice in ways that are meaningful to your clients and your staff.

Click the links above to register for each webinar.

Topics in this webinar will include:

• The paradigm shift in client experience
• Everything in the practice matters
• The status quo is no longer enough
• It takes the whole team to improve the client experience
• The complete "client experience circle"

Please join the VetMatrix Team and Drs. Steve Kornfeld and Jas Mattu for the first installment of our webinar series in which we will examine the Total Client Experience.

Below you will find a short biography of both Drs.

Dr. Steve Kornfeld

Dr. Steve Kornfeld is a veterinarian, a certified professional and business coach, and a veterinary entrepreneur. He is the author of the first veterinary coaching book titled, "Leading the Way to your Dream Practice" and is co-author of "Secrets to Chaos Control in Practice," the first book on veterinary systems.

In 2007 Dr. Kornfeld co-founded, Veterinary Success Services, Inc., a company that provides convenient, effective and readily accessible source of information on success and fulfillment in veterinary medicine.

In 2010 Dr. Kornfeld co-founded New Dimension Veterinary Practice; a company which creates custom-made, comprehensive practice systems to assist veterinary practices achieve predictable and consistent results in their daily operations to maximize client experience, client satisfaction, compliance, and profits.

Dr. Jas Mattu

Dr. Mattu has been practicing Veterinary Medicine since 1983. He has always had an entrepreneurial mind.

Dr. Mattu opened his first practice in Stockton, California. Within a few years, the entrepreneurial quest took over and Dr. Mattu expanded his ownership to three practices. This quest continued and Dr. Mattu became a partner in an emergency clinic in which he served as president for several years.

During this time, Dr. Mattu felt the urgent call to revolutionize the "Business" of Veterinary Practice. Dr. Mattu began brainstorming with various leaders in management and during this quest met a like minded entrepreneurial Vet in Dr. Kornfeld. Both doctors began working together to find solutions to the issues facing many practice owners and one day realized that the answer to most of these issues was the "system" itself.

After spending several years and countless hours, they developed a system that can provide outstanding client "experience".

Dr Mattu, still practices clinical medicine but spends most of his time helping other clinics to implement this "system", which is now a passionate endeavor. For Dr. Mattu there is no greater contentment and happiness than seeing people happy when they start marching towards their dreams.